Help

Common issues and how to sort them out.

I can't sign in

Use "Forgot password?" on the login page to reset it. If you're not getting the reset email, double-check the address you signed up with.

My identity verification was denied

Double-check that your name, date of birth, and address exactly match your ID. You can retry from the Verify Identity screen.

I want to withdraw from Lock In early

You can, but a penalty applies — the app shows you the exact amount before you confirm, so you'll never be surprised by it. See the FAQ for how that penalty is calculated.

A Drip charge failed

This usually means the linked account didn't have enough funds, or the connection needs to be refreshed. Check your funding source and try again.

I want to close my account

Still stuck?

[Add a real support contact — email or otherwise — before this page goes live.] In the meantime, the FAQ covers most product questions in more detail.